These are the conditions of booking of ADRIANOS TRAVEL. The contract between the parties is made on the terms outlined herein. Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by ADRIANOS TRAVEL. By using ticketgreece.gr or any affiliated website, you agree to be legally bound by these terms, which shall take effect immediately. ADRIANOS TRAVEL may change online these Terms & Conditions at any time.
Responsibility Clause “ADRIANOS TRAVEL.” act only as agents for the hotels, steamship companies, railroads, airlines, motor coach companies or owners and contractors providing accommodation or other services, and all coupons, exchange orders, receipts, contracts and tickets are issued subject to any and all tariffs, terms and other conditions under which any accommodation, transportation or any other services whatsoever are provided by such hotels, steamship companies, railroads, airlines or owners or contractors and insurance and acceptance of any such coupons, exchange orders, receipts, contracts and tickets shall be deemed to be consent to the further conditions. That “ADRIANOS TRAVEL.” shall not be or become liable or responsible for any loss, injury or damage to persons, property or otherwise in connection with any accommodation, transportation or other services resulting directly or indirectly, from acts of God, dangers, incident to the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jute or de facto, wars whether declared or not, strikes, riots, customs regulations, delays or cancellations or change of itinerary or schedules, or from any cause beyond the “ADRIANOS TRAVEL.” control, or for any loss or damage resulting from improper or insufficient passports, visas or other documents and that “ADRIANOS TRAVEL.” shall not be or become responsible for any additional expenses or liability sustained by the purchase as a result of the foregoing causes.
User accounts: You need to create a personal account and provide information about yourself in order to use some of the features on the site and book tours and activities. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. We have the right to close your account at any time for any reasonable reason.
Site Content: You can contribute to the site in a number of different ways, including writing reviews and uploading photos, (“Content”). We may use your content in a number of different ways, including displaying it on the site, distributing it, using it in advertisements. We reserve the right to remove inappropriate content from the site and you are full responsible for your content if it violates any third party right , copyright, trademark, privacy or property right. If we use your content in any advertisements you are not entitled to any compensation.
Prices: Prices are based on known costs at January 2018 and are subject to change without notice. Prices listed on ADRIANOS TRAVEL site are per person unless otherwise specified. Prices are subject to change without notice.
Prices do not include: (Unless stated) Gratuities to guide, driver, personal items, lunches and drinks. Gratuities are at your discretion and are really appreciated if given.
Payment: ADRIANOS TRAVEL accept VISA,MASTERCARD, AMERICAN EXPRESS, DINERS and there is no extra fee for processing credit card payments. ADRIANOS TRAVEL also accept payments with Masterpass digital wallet.Full payment by credit card is required to make a reservation. Payment will be listed as ADRIANOS TRAVEL on the credit card statement. No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized
Printer: Please ensure you have a working printer before proceeding, as you will need to print your ticket/voucher . Please print and sign your online ticket – Bring with you on day of travel.
Itineraries: As specifically mentioned in each tour. In case of a force major and / or reasons beyond our control and events that occur after the tour departure, we reserve the right to modify the routing and alter the itineraries.
Drivers: Drivers have to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Our drivers will do their best to drop-offs at your hotel or as near as possible unless stated otherwise. Your guide will be happy to assist and advise you.
Guides: On the various tours lecture in English, unless there is a previous arrangement to lecture and to another language. Guided Tour may be operated in two languages
Smoking: Smoking is not permitted but all tours make frequent stops.
Food and Drink: In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks onto the coach.
Clothing: Entrance to churches and monasteries visited in our tours is not allowed to gentlemen and ladies with no proper outfit.
Children age 3-12 years for tours, packages, shore excursions and cruises: Children under seventeen must be accompanied by an adult. Infant 1-2 years free.
Seniors: Age 65 years and over. Passport should be shown on the day of travel.
Pick up points: On arrival in Athens we ask that you call us on +30 210 3220702 to reconfirm your booking and advice us of your pick – up point. For any other destination please call our local provider shown on your voucher/ticket.
Students: At the time of booking must have student I.D. and be able to show it on day of travel.
Cancellation: Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale :
- Short Tours: for full day and half-day tours ,a refund will be made up to 30 calendar days prior to tour departure date and time. Cancellation within 30 calendar days before the services begin you will be charged a 100% cancellation fee (no refund).
- Multiday tours: once booked, cancellations 100% apply for those cancelled prior to tour departure date and time. Detailed cancellation policy is written on your voucher / ticket.
- Private tours & Shore excursions: as well as Special request / Private tours AND / OR Tours/Attractions/products including train or flight ticket and/or overnight accommodation :
– Cancellation more than 30 calendar days before the services begin , You will be charged 50% cancellation fee.
– Cancellation between 30 to 16 calendar days before services begin : You will be charged 75% cancellation fee.
– Cancellation between 15 to the day of the services or after : You will be charged a 100% cancellation fee (no refund).
- Packages: Due to the different products and services that they are involved: Cancellation between the day of reservation and the day of travel : You will be charged a 100% cancellation fee (no refund).
- Ferry tickets: According ferry companies policy
- Air tickets: According Airlines policy
- Train tickets: According Train companies policy
- Gift Certificate, Special offers & Early Booking offers: Gift certificate, Special offers & Early Booking offers are non-cancellable and are non-refundable.
Cancellations by ADRIANOS TRAVEL or its suppliers: We reserve the right to cancel any of the services, without any penalties beyond offering a full refund.
Amendments: On site amendments are aloud subject to availability up to 1 hour prior to departure. Air tickets, ferry tickets, Fast-track entrance tickets, theatre tickets, boat trips or cruises cannot be amended. Ticketgreece.gr does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than three (3) days ahead of your confirmed travel date. All other date-change requests and amendments are subject to availability by our suppliers and/or service providers, with the cost of the applicable changing fee of each provider.
Lost property: Whilst every effort is made to return lost property, Adrianos Travel cannot be held responsible for property left on the coach, ferries, airplanes etc. Property found must be collected from our office at 66, Pandrosou St., Athens, for those participating in our Athens tours. All the other should speak with their local provider.
Personal insurance: Is not included. Please discuss this with your Travel Agent or your Insurance broker.
Third parties Personal liability insurance: is included in all of our packages free of charge. Adrianos Travel has taken out a Civil Professional Responsibility insurance from AXA INSURANCE 1117709 to cover any client claims arising from the non-performance or the deficient performance of the a planned package, as well as to cover any insolvency or bankruptcy cases or the refund of received money, and the repatriation of travellers. The number of the policy and the particulars of the insurer shall be included in the contract to be signed between our company and the client. A client may upon request receive a copy of said policy. Besides, all participants of the Adrianos Travel organised packages may optionally buy additional travel insurance to cover life and personal accidents. Further, all travellers are advised to contact their insurance agent and obtain a European Health Insurance Card in order to be covered in case of sickness during a trip within the European Union.
Luggage: Overnight Tours the allowance is one suitcase not exceeding 20kg (44lb) in weight. A small amount of hand luggage is permissible. Luggage is carried at the passengers own risk and must be collected by the client. For packages that involve air transportation, ferry transportation, ground transfers or train transportation, the allowance is upon fare regulation of each provider.
Tour information: While touring, please note that seats are on a first come first serve basis. We may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability. We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances. Every endeavor will be made to advise passengers in advance of any alterations which are deemed necessary.
In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares. Should the passenger fail to arrive or arrive late at the starting point or during the tour, then no liability whatsoever can be entertained.
Voucher / ticket: You will receive a personalized ADRIANOS TRAVEL Voucher for each tour, transfer, event or service booked. You must provide signed the original, authentic ADRIANOS TRAVEL Voucher to the appropriate service provider in order to redeem your tour, ticket, or package.
Special Offers: All offers displayed on the website can only be booked online.
Passports & visas: A Passport valid for all countries to be visited must be carried and it is your responsibility to ascertain what visas are required.
Accident or Loss: We have no liability for loss, damage , delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. Baggage is at owner’s risk throughout the tours.
What the prices include: This is specifically stated on each tour web page.
Third Party Products: Tickets bought through third party suppliers may carry a different set of terms of conditions for which we are not responsible. Please note that on you voucher/tickets cancellations details will be written.
Gift certificate: ADRIANOS TRAVEL Gift Certificates can only be redeemed on our website. ADRIANOS TRAVEL Gift Certificates are redeemable against any product offered on our site. Gift Certificates are valid for one (1) year from the date of initial purchase. The Gift Certificates are not redeemable for cash.
General conditions: Each tour operates to sufficient demand. In the event of “Places of Interest” being closed, or road conditions en – route prevent the tour as advertised being operated, every endeavor will be made to substitute an alternative, but the company reserves the right to cancel or alter arrangements.
Obligations of clients A fundamental obligation of all people participating in a group tour is to strictly comply with the schedule and the instructions given by the agency, group leaders / guides/representatives, and be punctual in the meetings for the scheduled events. If a client is not punctual, in addition to any other problems this may cause, it will give the leader the right to proceed without him and Adrianos Travel will refuse to pay any refund for any non-provided services. A person participating in the organised tours of Adrianos Travel shall be exclusively responsible to obtain and maintain all required travel documents (passport etc), and for any declaration made to the Greek or foreign monetary or custom authorities. Any reasonable complaints during the tour/package should be immediately reported to our representatives (or in the absence to our office) on the spot, and to the party providing the service, in writing. If the problem cannot be resolved on the spot, the client must file a written complaint within ten days from the day of return in case of omissions and improper performance. Adrianos Travel will have the right to refuse to reply to a letter of complaint that was filed after said deadline. In case a client should decide to withdraw from the trip and leave the group or the package on his own accord, even in case of force majeure, he will not have the right to any further service or refund, and all expenses associated with his leaving the group will be borne by him.
No servant or agent of ours can vary our conditions and any such purposed variation shall be of no effect unless it has been signed by one of our directors. All matters concerning this booking shall be subject to Greek Law.